Our client is seeking a strong clinical Microbiologist with industry experience to provide technical support, demonstrations, training, and troubleshooting for automated laboratory equipment, consumables, and manual product ranges either onsite or at our clients training facilities. The successful person shall be responsible for the provision of technical support on designed product ranges. This role reports to the Application Specialist Manager. Will also be required to work closely with the Product Specialists on the territory.
·Provide high level and quality on-site or offsite training for customers within the designated area and across other territories as required. Participate in training for customers or members of staff at our clients training facilities as required.
·Provide full technical support of designated product range to include investigation and troubleshooting. Technical support to include pre-sales activities, such as on-site product presentations and demonstrations, and participate at exhibitions as requested. Provide technical support for sales and marketing staff in the organization and performance of on-site evaluations and trials. Comprehensive reports to be prepared as requested.
·Liaise with LIMS providers and work with their personnel as well as customer IT personnel to establish interface and network connections between our clients systems and LIMS systems.
·Ensure effective customer coverage within the designated territory and across other territories as required, by accurate identification of customer needs, efficient planning and placing relevant priority on visits. Record all activities in appropriate calendars and generate reports for each activity in various UK and corporate IT applications in a timely fashion.
·Maintain product, technical and professional knowledge. Attend company and external training courses and meetings. Keep abreast of relevant scientific literature. Be familiar with all relevant company technical manuals and literature.
·Assist in any other duties within the company as requested.
·Educated to degree level in life science subjects.
·Strong Microbiology knowledge.
·Experience of training desirable.
·Good core knowledge of current bacteriology and virology methods and techniques
·IT proficient and strong experience in use of analytical tools and software.
·Good time management skills
·Strong communication skills with excellent ability to closely interact and communicate in a customer facing role.
·Willingness to travel
If you would like further Information you can contact the recruiter directly:
Karen Shiel | Tel: +353 (0) 1 5079256