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Key Account Manager (Medical Device)

Reference:KS/AWSQ-287008
Location: Galway
Qualification:Degree
Experience:4-5 Years
Job Type:Permanent
Salary:Not Disclosed
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Our client is a leading Industrial Supplier who works across Pharma, Medical Device & Electronics Sectors in Ireland. As a Key Account Manger this role will ensure our client is providing a market leading service to their key customers which is tailored to their needs. The successful person shall add value to our clients customers by pro-actively advising on up-to-date best practice, products and cost saving initiatives while maximizing the revenue and profitability associated with their key customers. A strong account manager & collaborator is required who can work with both internal & external stakeholders alike.

Role/Responsibilities:

  • Take ownership of the relationship with key customers ensuring that service levels and customer satisfaction is maintained
  • Identify key departmental decision makers and influencers and develop a trusted advisor relationship, developing and maintaining solid relationships with key customers
  • Act as main point of contact between key customers and our client (to include internal teams, product specialists and suppliers)
  • Act as point of escalation for key customers, solving issues and trouble shooting
  • Develop a comprehensive understanding of the Key Accounts business including current and projected demand patterns, strategic initiatives, and supplier expectations.
  • Negotiation of long-term supply contracts with suppliers to ensure continuity of supply for the customer and revenue certainty for our client
  • Take ownership of the sales budgets for key customers ensuring that our client meets and exceed targets on an annual basis
  • Develop bespoke plans for key customers and departments within key customers to ensure we are exceeding their expectations in service delivery
  • Develop business plans and budgets for key customers and departments within key customers to maximize our revenue generation
  • Leverage the knowledge of internal product specialists to assist with new business opportunities
  • Ensure our client is maintaining existing revenue streams and identify and pro-actively mitigate any risks
  • Manage the Vendor Managed Inventory (VMI) process for Key accounts and monitor customer stock levels through tools such as ISupply and daily/weekly reports.
  • Ensure that all potential new business is identified, and act on these opportunities
  • Organize regular meetings with key customers and ensure action points are completed in a timely manner
  • Monitor and report on status, trends, and ongoing initiatives to our clients management team.
  • Liaise with quality personnel within key customers to ensure all issues are resolved, and communication maintained on a timely basis to the satisfaction of the customer
  • Build relationships with key suppliers to ensure that our client can negotiate best possible terms for their key customers
Education/Experience:
  • Experience in medical device industry an advantage
  • Experience in working with customers who have FDA regulated products an advantage
  • Excellent interpersonal skills and ability to communicate effectively at all levels
  • Sales focused with ability to identify opportunities
  • Strong customer relationship management skills
  • Exceptional commercial ability, capable of negotiating and executing on significant commercial deals
  • Self-starter with demonstrated initiative, sense of urgency and commitment to execute
  • Ability to multi-task, skill in establishing priorities and managing workloads, including ability to work effectively under stress and time pressures
  • Ability to effectively present information and respond to questions from managers, clients, and colleagues
  • Good planning, organizational skills, and attention to detail
  • Professional who is experienced and dependable with discretion, enthusiasm, and a positive attitude.
  • Ability to be flexible and to adapt and work effectively with a variety of situations or individuals
  • Clean full driving license
  • Experience using a CRM, ideally salesforce
  • Mainly office based in Galway, so must be commutable to a Galway office.
  • Client meetings weekly with local clients.
For further details please call Karen Shiel on: 087 7452487 or send CV in confidence to karen.shiel@lifescience.ie



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