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Quality and Customer Experience Specialist

Reference:A006355
Location: Cork
Qualification:Degree
Experience:3-4 Years
Job Type:Permanent
Salary:Not Disclosed
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Quality and Customer Experience Specialist
Our Cork based pharmaceutical client are currently recruiting for a Quality and Customer Experience Specialist. As Quality and Customer Experience Specialist you will act as a subject matter expert to support quality related activities for Medical Information and acts as a liaison between Quality and Compliance functions across the organization. The Specialist ensures that the quality system delivers the highest level of compliance and rigor for quality information and customer interactions.

Responsibilities
• Liaise with business partners, including Product Quality and Medicines Quality Organization to understand quality requirements and make decisions for business function accordingly
• Serve as a quality expert to evaluate and drive improvements in the quality of request handling and customer responses
• Own and track quality deliverables to closure
• Assist with writing and investigation of Deviations
• Act as a primary contact for documenting and updating quality reports and trackers for quality related tasks
• Make decisions independently and suggests alternative solutions if necessary
• Provide ownership in records retention and management of documents
• Responsible for maintenance of Medical Information related procedures and resource tools
• Responsible for conducting the Self-Inspection process for Medical Information
• Develops audit readiness training and awareness initiatives for organization
• Provides support in audit/inspection backroom and/or front room including preparation, requests and close-out activities
• Drives the closure and implementation of corrective and preventative actions

Requirements
• Bachelor or advanced degree in natural sciences, pharmacy or a related discipline
• 3+ years pharmaceutical industry experience, preferably in quality, patient safety or regulatory with relevant business experience
• Medical Information Experience
• Demonstrate understanding of evolving technology landscape regarding interaction of HCPs and consumers with medical information
• Knowledge of customer center operations
• Ability to apply regulatory and compliance guidelines to drug information delivery
• Demonstrated high-level end-user computer skills (e.g. databases, word processing, tables and graphics, spreadsheets, presentations/PowerPoint and templates) to analyze and present complex information and data
• Excellent analytical and problem solving skills; able to translate business issues into tactical implementation and business strategy into delivery
• Proactive, analytical and pragmatic approach to problem solving
• Use creative and innovative thinking, techniques and tools to business advantage
• Excellent written and verbal communication skills


If you would like further Information you can contact the recruiter directly:

Sinead Cullen | Tel: +353 (0) 1 507 9252




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