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Quality & Training Professional

Location: Cork
Experience:3-4 Years
Job Type:Permanent
Salary:Not Disclosed
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Quality & Training Professional
Our client, a Cork based pharmaceutical organisation are currently recruiting for Quality & Training Professional to join a new team within the organisation. As Quality and Training Professional you will ensure quality processes through established standards and monitoring activities following the customer experience principles. You will be responsible for agent performance contact monitoring and managing elements of the training administration processes.

• Ensure the consistency and standardization of customer interactions through monitoring and coaching as defined by the organisation standards
• Maintain product and organizational knowledge for monitoring purposes
• Ensure alignment between established standards / controlled documents and monitoring standards
• Participate in call and alternate channel calibrations and provide feedback
• Support personnel qualifications and training processes to ensure inspection readiness
• Own the coordination of training activities in partnership with international colleagues, including content updates for the Cork location
• Facilitate training courses for new employees and on-going learnings
• Support on-boarding and off-boarding processes following quality system standards and training schedules
• Support the learning management system process including due dates and training completion
• Ensure instructor qualification process is executed
• Ensure the certification process is administered and executed
• Serves as subject matter expert in regulatory and compliance processes (e.g. Privacy, Compliance, Adverse Events, Product Complaints)
• Provides regulatory / compliance expertise and guidance to questions relative to current processes, regulatory guidelines and / or quality
• Participates in internal self-assessments of processes and practices and supports external assessments and audits
• Provides technical expertise in integrating quality into business practices
• Responsible for writing deviation reports through the approved deviation management system

• Bachelor´s degree; nurse, pharmacist, or other qualified health care professional
• Fluency in English verbal and written forms
• Knowledge of pharmaceutical / healthcare business
• Experience in a customer contact centre or service team environment
• Strong computer skills including demonstrated ability to type (data entry, searching multiple data bases) while on telephone
• Commitment to following quality processes and standards
• Active listening skills including the ability to listen to and understand information presented through spoken words
• Strong interpersonal skills with demonstrated ability to influence and motivate others
• Ability to communicate information and ideas so others will understand
• Ability to maintain a positive and professional demeanour in challenging circumstances
• Teamwork skills and ability to influence / lead others
• Highly organized with the ability to prioritize in a rapidly changing environment
• Initiative and problem solving skills to pursue issues and take appropriate action
• Ability to work independently and without close supervision

If you would like further Information you can contact the recruiter directly:

Sinead Cullen | Tel: +353 (0) 1 507 9252


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