your search starts here

Apply for this job

























If you would like us to create a jobseeker account for you, giving you access to
account management, job alerts and one-click applications, then please tick this box



If you are having difficulty you can always email your cv to applications@lifescience.ie

Technical Support Associate Clinical Research/Healthcare Software

Reference:SCAVGC-137410
Location: Dublin
Qualification:Degree
Experience:1-2 Years
Job Type:Permanent
Salary:Not Disclosed
apply for job
May be suitable for: Support Engineer, Technical Support

Technical Support-Clinical Research/Healthcare Software
Our client, a growing, innovative healthcare technology are currently recruiting for a Technical Support-Clinical Research/Healthcare Software. This roles is a customer support focussed and you will be responsible handling customer requests for all elements of the organisations platform. **Shift hours are specifically 5am-2pm.**

Responsibilities

  • Answering customer support phone calls, emails, chats during assigned shift hours
  • Utilize ZenDesk to manage, escalate and resolve issues
  • Effectively communicate resolutions to our Customers
  • Fulfill customer support SLAs and KPIs
  • Build the organisations Knowledgebase articles from a support point of view
  • General administration support to the team
Requirements
  • Degree in related discipline

  • 1-2 years of experience in technology help desk positions
  • Experience with healthcare, mHealth and/or clinical research is desired
  • Intermediate understanding of iPhone and Android devices
  • Intermediate understanding of basic desktop computer usage and browser based software
  • Clinical research and healthcare experience a plus
  • Telehealth experience a plus
  • Ability to communicate, listen, train and teach others with a wide range of technical ability through various mediums including email, phone, video
  • Ability to work independently and responsibly since this is a remote, third shift position
  • Ability to quickly learn and understand technology
  • Ability to quickly learn and understand complex business processes
  • Intermediate software skills include: Microsoft Office, Chrome Web Browser & ZenDesk
  • Effective time management and self-discipline
  • Excellent oral, written and presentation skills
  • Excellent teamwork skills with an ability to get the work done with minimal or no supervision




Apply

contact info


search


job tools

login to your account

forgot your password? click here