Business Development Manager (Pharmacy, Opticians, GPs) – Northwest

Our client is a leading Healthcare organisation who have a really strong portfolio in the Eyecare & Healthcare (probiotics) range. They are currently seeking a Business Development Manager for their North West territory. The role involves representing my client as a sales and business development professional across Pharmacies, GPs & Opticians within the North West of Ireland; Mayo, Roscommon, Sligo, Donegal & Leitrim.

The role involves acting as a point of contact on a local level for the Pharmacy, Opticians and General Practice customers to maximise service-orientated contact with these individuals to increase their usage of our clients products.

BDMs work with some direction and supervision by management but are able to plan and implement their own activities with limited assistance. They are competent in the variety of activities within the role and may have limited involvement in project work. They will have a complete understanding of our clients Product Portfolio to consistently and confidently work with customers.

Role/Responsibilities:

Delivery of Business & Marketing Objectives

• Responsible for the delivery of pre-set objectives on sales, activity and other metrics as defined by our client.

• To conduct sales calls with customers in Pharmacy, Opticians and GP practices with potentially some calls to specialised departments in hospitals and other health care institutions.
• To conduct sales presentations to customers in a range of formats.
• To focus all activities and promotional spend on target customers as defined by our client.
• To use promotional materials in an appropriate fashion to support the selling messages for Scope as set out in marketing plans.
• To represent our client in a professional manner at all times in line with the company standards.
• To address day-to-day issues such as establishing the cost-effectiveness of a meeting without the need for guidance.

• To develop and maintain good selling skills using Infinity, the company adopted sales model, and to use these skills to maximise usage of promoted products.

• To liaise effectively with colleagues to maximise commercial effectiveness.
• To liaise effectively with relevant third-party stakeholders to maximise commercial effectiveness. This will involve joint action planning on a regular basis.
• To proactively seek to share best practice with colleagues both in the same area team, and nationally if appropriate, and to implement best practice on own territory.
• To liaise with all employees in the same helpful and constructive manner as appropriate.
• To take the lead on the above activities if working in partnership with colleagues as needed.

• Production of a territory action plan on an annual basis whilst receiving some guidance and direction from line manager and colleagues.
• To manage promotional budget effectively, and to maximise the return on investment by ensuring value for money.
• To respond to requests from both customers, and other employees promptly.
• To effectively plan activities in advance, and to supply field visit forms to the line manager.
• To monitor promotional budget spend accurately, and to update the line manager at an agreed frequency.
• To monitor performance versus objectives at all times, and to update the line manager at an agreed frequency.
• To take the lead on the above activities when working with colleagues.
• To manage own time effectively and manage deadlines as appropriate without the need for management support.
• To conduct monthly analysis of sales and activity for the territory, including the interrogation of the CRM system to plan effectively.

• Maintain and develop strong product and therapy area knowledge, for all promoted products and competitors at all times as well as having a detailed understanding of the marketing strategy for those promoted products.

• To have a good understanding of the account strategy to be adopted in each account.
• To have an input in the account planning process, and to then tailor all account plans in line with the account strategy adopted for each account.
• Takes personal responsibility for the development of a number of Key Opinion Leaders (KOLs)

• Maintain an in-depth knowledge of the developing HSE. This would include knowledge of the names and positions of all the key individuals, a detailed knowledge of the HSE and retail pharmacy.
• To monitor the activities of competitors on territory and feedback on these to the line manager and marketing department on a regular basis.
• To monitor changes in HSE structure, personnel & policy and to feedback on these to the line manager and head office as appropriate.

• To take part in Development Days which are designed to support you, enhance your skills and assist in your professional growth, aiming to improve performance and outcomes.
• To proactively seek feedback from customers, colleagues and management on personal performance, and to act on development areas highlighted by their response.
• To construct a personal development plan with significant guidance from line manager and to take personal accountability for implementing this plan.
• To continuously seek to improve personal skills, knowledge and competencies in order to improve performance.
• To take part in all company training activities, and to continuously strive to excel.
• To take part in “shadow visits” to show new recruits how a role is performed
• To proactively identify personal development needs or areas for improvement in performance and to approach the line manager for support.

• Maintains the CRM System in a timely and accurate fashion and provide detailed information on account and customer activities and insights.
• Understands and uses all Company systems and business processes effectively.
• To maintain all company equipment in a good state at all times.
• To complete all company administration in a timely and accurate fashion.

• The jobholder will ideally have a 3rd level qualification. A science degree would be preferred.

• The jobholder will be an experienced healthcare representative with 1-3 years’ experience working within the medical sales industry.
• This individual will have delivered a consistently high performance in this period both in terms of objectives and competencies.
• The jobholder will require a full driving licence and should ideally be an experienced and strong user of the Microsoft Office software packages.
• Understanding of sales data – skills to interpret sales trends, handle collection, collation and use of data to assist in account and territory analysis/planning.
• Understands and interprets substantial clinical information (disease and product) in a way that you will be comfortable interacting with professional customers on.
• Competent in using Business Software e.g. CRM system, Expenses, Excel, PowerPoint.
• Ability to work autonomously, and be capable of independently generating, prioritising and handling own work.
• Able to work in a fast, dynamic, multicultural and matrix structure. Drive, energy, and ability to work under pressure and deliver results.