Field Service Engineer (Chromatography equipment) - Leinster

Our client is a manufacturer of Capital Equipment that is used in the Pharmaceutical & Biopharma Sectors. They are seeking Field Service Engineer to service mainly Chromatography equipment within the Pharmaceutical Sector. The person will come from either a Field Service background of Chemical equipment or be a strong user of Chromatography equipment who will be provided with the relevant training to service this lab equipment & trouble shoot with the customers. The person will live ideally in the vicinity of Dublin to Athlone to cover that territory. They will report to the Field Service Engineering Team Lead in Ireland & be part of an established Field Service team of 9 people.

Role/Responsibilities:

• Provide service delivery support for all customer on analytical laboratory instrumentation
• Manage and coordinate daily functions
• Promote and maintain a high quality of service
• Promote the brand and service capabilities of the company
• Identify service delivery improvements in conjunction with team leads
• Perform routine/non routine PM/OQ and PQ
• Perform equipment troubleshooting and breakdown repairs
• Support other engineers when required
• Provide technical support to customer queries
• Provide a conduit for customers and the teach support team
• Evaluate incoming fault reports and initiate appropriate measures:
  • Support customers by remote troubleshooting
  • If necessary, request support from product specialists
• Ensure prompt handling of customer complaints
• Inform Head of Services in case of major deviations and for cases that can’t be handled with current resources
• To insure optimum execution of duties
• To ensure consigned goods/ working founds and materials are handled with care
• To follow and respect instructions and guidelines

• Degree in Science/Engineering
• A proven track record of cGxP
• Minimum of 2 years Pharmaceutical Analytical Laboratory experience working with chromatography, dissolution and physical testing equipment.
• Troubleshooting ability
• Acts autonomous in the frame of Guidelines and directives
• Full, clean Irish drivers licence