Site Services Supervisor – Ringaskiddy, Cork

Our client is global organisation that sets science in motion, supporting life-changing therapies in a world-class manufacturing environment. This role offers real ownership, visibility and the opportunity to shape service delivery on a critical customer site.

They are seeking a driven and accountable Site Services Supervisor to lead their on-site Laboratory Services Segment (LLS) team at a major biopharmaceutical manufacturing site in Ringaskiddy, Cork.

This is a hands-on leadership role with full responsibility for operational delivery, team performance, customer satisfaction and compliance to Scope of Work (SOW), KPIs and regulatory standards.

This is a full-time permanent position based at our clients customer site in Ringaskiddy, Cork.

If you thrive in an accountable, customer-facing leadership role and want to combine operational control with strategic impact, we would like to hear from you.

The Role

Reporting to the Regional Operations Manager, you will lead a team of Material Controllers delivering Vendor Managed Inventory (VMI), stockroom and point-of-use services in a GMP-regulated manufacturing environment.

You will act as the primary on-site operational contact for the customer, ensuring services are delivered safely, compliantly and in line with agreed Service Level Agreements (SLAs) and KPIs.

This role combines operational oversight, people leadership, customer engagement and continuous improvement.

Role/ Responsibilities:

Operational Leadership

• Oversee daily VMI and stockroom operations across manufacturing and laboratory areas
• Plan and allocate workload to ensure service continuity and safe, on-time in-full (OTIF) delivery
• Ensure adherence to agreed Scope of Work and service boundaries
• Monitor task completion, audit readiness and documentation standards
• Customer & Stakeholder Management
• Act as key operational contact for site stakeholders and SPOCs
• Lead monthly operational reviews and contribute to quarterly business reviews
• Ensure timely communication of risks, delays or service issues
• Support contract governance, renewals and service optimisation initiatives

• Own site-level KPIs, SLAs and performance reporting
• Conduct regular performance reviews with team members
• Maintain training matrix and ensure compliance with GMP, EHS and site policies
• Support audits and regulatory inspections as required

• Lead, coach and develop a team of three on-site associates
• Drive engagement, accountability and cross-training
• Support recruitment, onboarding and succession planning
• Conduct structured one-to-ones and development discussions

• Identify and implement process improvements to enhance efficiency and service quality
• Partner with Commercial and Operations colleagues to support service growth opportunities
• Contribute to global LSS best practice sharing and standardisation

• Leaving Certificate (minimum requirement)
• Level 7 degree or equivalent in Science, Supply Chain, Business or related discipline (desirable)

• 3–5 years’ experience in a supervisory or leadership role
• Experience operating in a regulated (GMP/GLP) environment preferred
• Proven experience managing KPIs and delivering against SLAs
• Strong understanding of inventory control and stock management
• Experience in laboratory stockroom or pharmaceutical manufacturing environment advantageous

• Strong organisational and prioritisation skills
• Confident decision-maker in a fast-paced environment
• Excellent communication and stakeholder management capability
• High attention to detail and documentation discipline
• Proficiency in Excel and multiple IT systems – full computer literacy required.
• Hands-on leadership s with willingness to support operational tasks